ShwePlay respects your privacy. This policy explains what information we collect when you use our website and streaming services, why we use it, and the choices available to you.
1. Information we collect
- Account information: your name, email address, sign-in credentials and account preferences.
- Subscription and transaction information: plan, payment status, transaction reference and billing history. Complete card or wallet credentials are handled by the relevant payment provider and are not stored by ShwePlay.
- Usage and device information: content viewed, watch activity, favourites, searches, browser or device type, IP address, approximate region, diagnostic data and security events.
- Support information: the email address, subject and message you send through Contact Us.
2. How we use information
We use information to operate accounts and subscriptions, deliver and improve content, remember preferences, provide support, prevent fraud and abuse, secure the service, measure performance, meet legal obligations and communicate important service changes.
3. Cookies and local storage
We use essential cookies and local storage for sign-in sessions, security, language and display preferences. Disabling essential storage may prevent account or playback features from working correctly.
4. When information is shared
We may share only the information necessary with infrastructure, analytics, authentication, customer-support and payment providers working on our behalf. We may also disclose information when required by law, to protect users or the service, or as part of a business transfer. We do not sell personal information.
5. Retention and security
We retain information only for as long as it is needed for the purposes above, including account, transaction, security and legal record requirements. We use access controls, encryption in transit, monitoring and other reasonable safeguards; however, no internet service can guarantee absolute security.
6. Your choices
You may update available profile information in your account and ask us to access, correct or delete eligible personal information through Contact Us. Some records may need to be retained for security, fraud prevention, transactions or legal compliance. You can also control cookies through your browser and change language or display preferences on the website.
7. Children
ShwePlay is not intended for children who cannot lawfully consent to an online service without a parent or guardian. A parent or guardian who believes a child has provided personal information should contact us.
8. Changes and contact
We may update this policy as our service or legal obligations change. The effective date shown on this page will be revised when material changes are made. Questions or privacy requests can be submitted through Contact Us.