Quick answers about accounts, subscriptions, playback, subtitles and support.
How do I create or sign in to an account?
Choose Sign up to create an account or Sign in to access an existing one. Use an email address you can access and never share your password or verification codes.
Can I use ShwePlay in Myanmar language?
Yes. Use the EN / MM language control in the header. Your choice is saved for future visits on the same browser. Movie titles and imported catalogue metadata may remain in their source language.
How do subscriptions work?
Available plans, prices and billing periods are shown before purchase. A successful payment activates the plan on the account used at checkout. Renewal behaviour depends on the selected plan and payment channel.
How do I cancel or request a refund review?
Use the available subscription controls to stop future renewal. For an incorrect or duplicate charge, submit the transaction details through Contact Us. Please read the Refund Policy before sending a request.
Why will a movie or channel not play?
Refresh the page, confirm that your internet connection is stable, disable interfering VPN or content-blocking tools, and try a supported current browser. Also confirm that your account or plan has access to the content.
How do I choose subtitles?
When subtitles are available, open the player's subtitle or CC menu and select a language. Availability varies by title and source.
Which devices are supported?
ShwePlay is designed for current desktop and mobile browsers. Playback capabilities can differ by operating system, browser, content format and rights restrictions.
Why is some content unavailable?
Catalogue availability may change because of licensing, territory, plan, maintenance or source restrictions. A listed title is not a promise of permanent availability.
How is my account protected?
Use a unique password, keep verification codes private, sign out on shared devices and report suspicious activity. ShwePlay support will never ask for your password or complete payment-card details.
How do I contact support?
Open Contact Us, enter your account email, a clear subject and the relevant details. Include an error message, device/browser and transaction reference when applicable, but never include passwords or one-time codes.